Financial

• Complete monthly reporting including: Profit & loss, budget variance, accounts receivable & payable, paid invoice copies, general ledger, check register and bank account statements. 

• All financial records and bank statements available through secure online access 24 hours per day.

• Preparation of draft annual operating budget for owner approval.

• Coordinate with owner’s accountant for the preparation of fiscal year-end financial statement and tax reporting.

Maintenance

• An initial review of all maintenance procedures, contractors, and the overall condition of the property will be prepared for the owner. This review will include recommendations for immediate and long-term modifications and improvements.

• Property Manager will conduct routine site inspections to report ongoing maintenance needs and minimize owner risk. Contractor performance (i.e., janitorial, snow removal, landscaping) will be monitored regularly.

• A 24-hour answering service is provided to respond to any emergencies.  Our network of reputable, local-area contractors guarantees an immediate response to any electrical, plumbing, heating, flood, or other type emergency 365 days a year.

• Annual review of all service contracts and insurance policies to ensure highest level of quality, cost savings, and protection.

• RFP (Request for Proposal) process administered for all service contracts and capital projects.  Multiple bids will be solicited from only licensed and insured contractors.

• Capital project oversight: We can provide oversight of contractors and report to the owner any concerns or conflicts; our input enables the project’s completion on schedule, in accordance with specifications, and within budget.

• Unit turnover:  Units will be professionally re-painted, cleaned, and repaired so they can be re-rented quickly at top market price.  Any recommended non-routine repairs or modifications will be reported to owner for approval in advance.

Administrative

• Leasing:  Marketing and showing of all vacancies.  Full nationwide criminal, financial, and rental background check run on all prospective tenants.  Tenants can complete rental applications and sign leases instantly online.

• Rent collection:  Secure, off-site mailing address for collection of rent payments via check or money order.  Optional 3rd party lockbox service and online payment website are also available; tenants can pay their rent via credit card or EFT 24 hours per day.

• Rent and security deposits deposited promptly in separate Operating and Escrow accounts. 

• Delinquency notices immediately delivered to all tenants in arrears.

• Management of entire eviction process in strict accordance with State and Federal Law.

• Tenant communication:  Custom, property-exclusive website available to store important property information and also provide marketing photos, layouts, etc. to prospective tenants.